Hi,

I am trying install JJ on a computer running Window 7 64bit. When it goes through the startup window it gets to 'Creating Video Renderers' and then either crashes or brings up the main window and then crashes. I have uninstalled and retried several times with both Pro and Home to no avail. The system has two monitors, so I thought that may be the problem and when to go to the settings.ini file to tell it use only one screen, but the file is empty.

Additionally, in the Logs folder there is a file called MissingFiles_20110517_1044.log, which has entries like '17/05/2011 10:45:04 AM: : '

Any suggestions would be appreciated, I have attached the log file and missing files file.

For some reason I can't attach the files

Hi Beepa,

I think you need to zip the log files up before trying to attach them.

Please have a look at this forum post, it may have some things in there to try, just in case it is the video that is causing problems:

www.jukeboxjockey.com/forum/configuratio...up-issue/Page-2.html

If you can get that log file attached (don't worry about the missing files, that's normal) then hopefully that will give me some more insight.

This is the zipped file. The link you attached required editing of the setting.ini file, but as explained it is empty

When editing the ini files, Jukebox Jockey MUST be shut down completely then restarted after the changes have been made. Or it will not have any effect. If your settings.ini file is empty, it's probably because JJ was already running.

Thanks for your reply.

As I said in my initial post, JJ does not fully boot up before crashing so I don't think it is running. To be sure that there was no traces of it left from running and crashing, I rebooted the system. The setting.ini file is still empty. As well compared to a copy I have running on a XP machine there is only three .ini files in the W7 version compared to 18 on the XP version. The only .ini file in the W7 version that has content is the collections.ini file which looks like the standard version.

Thanks Again

Reading through the link suggested by Tony [www.jukeboxjockey.com/forum/configuratio...up-issue/Page-2.html] I installed ffdshow as suggested. This however seems to have made the problem worse. It now does not get as far through the startup.

Thanks

Just a note to let people know, that these guys fixed the problems for me. As always excellent after sales service.