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TOPIC: error code

error code 1 year 2 weeks ago #2631

  • liv45858
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hi jay
i have already purchased jukebox jockey on another machine and i downloaded another trial version for another machine before i purchase a 2nd copy,
after install i copied the settings.ini from the purchased machine and pasted into the trial version and now have the error code coming up,
i have unstalled and reinstalled a few times and still getting same code then closing down jukebox jockey.
CODE AS FOLLOWS:
F4A9-F171-3277-CF3B
:(
Brian Murphy
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Re: error code 1 year 2 weeks ago #2632

  • JayShoe
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Hello,

I need to ask you to please create a private support ticket for anything related to licensing. I'll have to send you some private information about getting it up. Create a ticket here under the "license" department: www.jukeboxjockey.com/support3/help-desk/submit-ticket

In the future, the best way to activate JJ on any machine is to do the following.

1. Install JJ using the standard installer.
2. Open JJ and enter your activation code.
3. Then you can copy JJ to another PC with your existing settings information. Do not uninstall the original installation - just leave it there.
Jay
Jukebox Jockey Sales and Support
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