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Support

Help Desk

If you have an issue you would like us to help solve, please submit a ticket using the support form. 

User Manual

The Jukebox Jockey Media Player user manual is online, at our wikihelp site. 

Forum

You can find our forum here. 

Telephone Support

Telephone support is available at an addition yearly or hourly fee. Please visit our Help Desk and submit a ticket to inquire about telephone support. Click here to download our quick support client. or Host Client. 

Quick Support Tool

If you are asked to load up the quick support tool so we can remotely login and troubleshoot issues, please download the tool here. 

ALWAYS BACKUP YOUR JUKEBOX JOCKEY!

Yes, you can copy the ENTIRE /Jukebox Jockey folder and move it around your PC. Just do NOT move it from computer to computer before first following a few steps to avoid licensing system complaints. Read this article for more details.

Licenses

The legally binding end-user licenses can be found in our licensing section. 

Support Form

Quick Note: Remember, we are human on the other end of this form. Stop, take a second to think about what's happening, and describe it below in brief yet accurate detail. We WILL respond to you as quickly as we possibly can. Be sure to include as much detail as you deem necessary so that we can actually help you. 

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